BAM 411 Human Resource Management Unit 4 Exam
BAM 411 Human Resource
Management Unit 4 Exam
1. The principles of conduct governing an
individual or a group are referred to as ________.
·
judgments
·
ethics
·
norms
·
laws
2. Procedural justice refers to the ________.
·
degree to which
managers treat employees with dignity as opposed to abuse ordisrespect
·
fairness of the
process used to arrive at a decision
·
manner in which
managers conduct their interpersonal dealings with employees
·
fairness of a
decision’s result
3. The Enron debacle, “It’s not the rules but what
employees feel they should do that determinesethical behavior,” is a
description of ________.
·
national culture
·
organizational culture
·
organizational climate
·
organizational ethics
4. The CEO of Southwest Airlines can sometimes be
seen helping out at a gate, handling luggage,and assisting cabin attendants
while in flight. This is an example of ________ to create andsustain the
company’s culture.
·
organizing ceremonies
·
providing physical
support
·
using signs and
symbols
·
clarifying
expectations
5. All of the following is a step in discipline
without punishment except:
·
if no further
incidents purge the one-day suspension from the file
·
contact others
involved
·
give a paid, one-day
“decision-making leave”
·
None of the above.
6. The most drastic step a manager can take in
response to an employee offense is ________.
·
dismissal
·
time off without pay
·
written warning
·
warning documented in
employee file
7. Which of the basis for dismissal is defined as
the persistent failure to perform assigned dutiesor to meet prescribed standards
on the job?
·
misconduct
·
changed requirements
of job
·
unsatisfactory
performance
·
lack of qualifications
for job
8. Misconduct, one of the basis for dismissal, is
defined as ________.
·
an employee’s
inability to do the work assigned because the nature of the job has changed
·
an employee’s
inability to do the assigned work despite his or her diligence
·
the deliberate and
willful violation of the employer’s rules and may include stealing and
insubordination
·
the persistent failure
to perform assigned duties or to meet prescribed standards on the job
9. What law requires that employers of 100 or
more employees receive 60 days’ notice beforeclosing a facility or starting a
layoff of 50 people or more?
·
Electronic
Communications Privacy Act
·
ERISA
·
Worker Adjustment and
Retraining Notification Act
·
COBRA
10. The plant closing law requires employers with
________ or more employees to give advance notification prior to closing a
facility.
·
150
·
25
·
50
·
100
11. What is the second step in the guidelines for
an effective termination interview?
·
plan the interview
carefully
·
get to the point
·
describe the situation
·
listen
12. The ________ shop form of union security means
that the company can hire non-union people,but those people must join the union
within a prescribed period of time.
·
union
·
open
·
closed
·
agency
13. In what year was the Wagner Act passed?
·
1886
·
1935
·
1947
·
1932
14. Which law gave employers the right to express
their views concerning union organization?
·
Gompers Act
·
Landrum-Griffin Act
·
Taft-Hartley Act
·
Norris-LaGuardia Act
15. ________ is an organizing tactic by which
full-time undercover union organizers are hiredunknowingly by employers in
order to sway union elections.
·
Union salting
·
Infiltration
·
Espionage
·
Featherbedding
16. All of the following are examples of
permissible bargaining items except:
·
overtime pay
·
use of union label
·
indemnity bonds
·
cafeteria prices
17. Illegal bargaining items are ________.
·
items which must be
negotiated according to law
·
a part of negotiations
through joint agreement of both management and union
·
forbidden by law
·
All of the above.
18. Fact finding seeks to end an impasse by
________.
·
communicating
assessments of the likelihood of a strike
·
interpreting existing
contract terms
·
studying the issue in
a dispute and making a public recommendation
·
assisting the
principals in reaching an agreement
19. Employers dealing with an unfair labor
practice strike can use all of the following responsesexcept:
·
shut down the affected
area until the strike ends
·
hire permanent
replacement workers
·
contract out work to
other operations
·
continue operations
with supervisors filling in
20. Which of the following is not a basis for
reducing and preventing accidents at work?
·
reducing unsafe
conditions
·
training employees
·
reducing unsafe acts
·
hiring
non-accident-prone workers
21. Which of the following is one of the earliest
indicators of possible alcoholism in an employee?
·
lying
·
tardiness
·
avoidance of fellow
employees
·
domestic problems
22. A drug-free workplace program includes how
many components?
·
3
·
4
·
6
·
5
23. All of the following are symptoms of employees
in the middle stage of alcoholism except:
·
anxiety
·
untrue statements
·
frequent absences
·
mood swings
24. Which of the following is an external factor
that can lead to job stress?
·
workaholic personality
·
pessimism
·
job security
·
locus of control
25. Which of the following safety concerns only
became a top priority of employers following the terrorist attacks of September
11, 2001?
·
internet security
·
physical asset
security
·
workplace violence
·
employee selection and
screening
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