BSBMGT605B Assessment Task 1
BSBMGT605B
Assessment Task 1
Communicate
organisational mission and goals
Submission
details
|
Candidate’s name
|
|
Phone no.
|
|
|
Assessor’s name
|
|
Phone no.
|
|
|
Assessment site
|
|
||
|
Assessment date/s
|
|
Time/s
|
|
The
Assessment Task is due on the date specified by your assessor. Any variations
to this arrangement must be approved in writing by your assessor.
Submit
this document with any required evidence attached. See specifications below for
details.
Performance
objective
Candidates
will demonstrate knowledge and skills required to communicate organisational
mission and goals.
Assessment
description
Using
the workplace scenario information provided, you will address expectations of
an organisation to investigate incidents in accordance with legal and
organisational requirements. You will also address expectations to communicate
organisational mission and goals to internal stakeholders.
Procedure
1.
Review the simulated business documentation, including policies
and procedures, in the Appendix 1 ‘Max Lionel Realty’. Review templates
contained in Appendix 2 ‘Templates’ for possible use or adaptation in
completing assessment task requirements.
2.
Review the information in Scenario 1 below. and fill out an
incident report in connection with the WHS incident. Complete a risk assessment
based on the information provided by the HR Manager. Update the organisational
risk register.
3.
Review the information in Scenario 2 below and prepare a
presentation on the managers’ WHS responsibilities. Ensure you:
o
explain the organisation’s mission, values and strategic
directions
o
explain the link between the organisation’s objectives,
standards, relevant legislation and the responsibilities of managers and agents
for a safe workplace
o
state expectations of managers in a way designed to build
commitment and support by managers; use persuasive language and deploy an appropriate
leadership style
o
use appropriate media to achieve objectives of presentation.
4.
Deliver presentation.
5.
Submit documentation as per specifications below.
Scenarios
|
Scenario 1
|
|
You are the Operations
General Manager at Max Lionel Realty (MLR). You are responsible for the
day-to-day running of the company. You oversee the coordination of activities
that occur within the Residential, Commercial, and Investments branches of
the company. You are responsible for overseeing projects which affect operations
of the organisation as a whole. You work with the HR manager to coordinate
systems and projects to achieve cooperation and coordination across the
company.
WHS Incident
A WHS
incident recently occurred at the Commercial office of Max Lionel Realty.
Although it is the Commercial Manager’s responsibility to investigate WHS
incidents, they have not done so. You decide to step in. In accordance with
the recently implemented WHS management system you must:
●
investigate incidents
●
complete an incident report
●
perform risk assessment
●
update risk register.
The
records you create of the incident need to be submitted to the HR Manager
(assessor) for storage as per records management policy.
Details of the incident
●
Last Wednesday, a client, who was running late decided to leave through the
emergency exit and stairwell, falling and breaking her wrist.
●
The exit door was blocked by boxes of paper.
|
|
Scenario 1 (continued)
|
|
●
One of the agents heard calls for help, managed to open the exit and help the
client.● Not realising what had happened,
or the seriousness of the accident, the agent criticised the client’s high
heels, implying that such a thing would never happen to a man. ‘Any sensible
woman would take the lift’.
●
The client was humiliated.
●
The client was taken to the Royal Women’s Hospital by ambulance.
●
She is threatening to sue MLR for injuries, loss of income and mental trauma.
●
Another agent noticed a strange odour and an oily substance on the stairwell.
●
This agent reported the incident verbally to the Commercial Realty Manager.
●
This incident has only just become known to the HR manager, who has been
contacted by both the client’s lawyer and the Office of the Human Rights
Ombudsman.
●
Several incidents in which managers have failed to undertake WHS management
system responsibilities have occurred recently. For example, record-keeping
has been incomplete.
●
Consultation with agents, WHS committee meetings not occurred.
●
The organisation’s original target was to reduce the number of WHS incidents
by 25%; however, after initial success, enthusiasm for the system has worn
off and incident rates are only just lower than they were when the system was
initiated.
|
|
Scenario 2
|
|
You are the Operations
General Manager at Max Lionel Realty. You have recently investigated a
serious WHS incident.You have determined that the incident may represent a
systemic breakdown in compliance with the organisation’s WHS management
system. This system has only recently been implemented and clearly the
requisite practices have not been embedded.
Your
legal and ethical responsibility is clear. You have a legal and ethical
responsibility as a manager to minimise workplace hazards. Moreover, in
accordance with organisational change management processes, you need to
ensure organisational support by regularly reviewing compliance and acting
immediately to intervene to ensure organisational objectives and minimise
risk.
You
need to ensure managers are aware of and comply with the following
responsibilities under the WHS management system and WHS legislation:
●
consult with agents on WHS issues to continually identify any potential risks
●
regularly conduct WHS committee meetings to address risk across the
organisation
●
regularly assess potential workplace hazards
●
act proactively to reduce risk
●
update the risk register.
You
have decided to prepare a presentation to managers to ensure compliance.
Your
objective is to ensure a smooth implementation of the WHS management system.
Accordingly, you don’t want to single out or embarrass any one manager.
Rather, you want to ensure enthusiastic support by underscoring the
importance of implementation of the WHS management system with respect to Max
Lionel’s mission and organisational goals.
You
will need to ensure you demonstrate and support ethical attitudes and
practices.
|
Specifications
You
must:
·
plan and deliver a presentation to managers
·
submit:
o
incident report, risk analysis and updated risk register
o
presentation notes, PowerPoint slides, etc.
Your
assessor will be looking for:
·
interpersonal skills to communicate and inspire trust and
confidence of others and to ensure their cooperation and support
·
risk management skills to analyse, identify and develop
mitigation strategies for identified risks
·
knowledge of business ethics and their application
·
knowledge of leadership styles and their application
·
knowledge of legislation, codes and by laws relevant to the
organisation’s operations
·
knowledge of organisation mission, purpose and values
·
knowledge of organisation objectives, plans and strategies
·
knowledge of organisational change processes.
Adjustment for
distance-based learners
·
No variation of the task is required.
·
A follow-up interview may be required (at the discretion of the
assessor).
·
Documentation can be submitted electronically or posted in the
mail.
·
Meetings/presentations may be conducted and observed live or via
an appropriate teleconferencing tool.
No comments:
Post a Comment