BSHS 395 Final Exam Guide
BSHS
395 Final Exam Guide
1.
Identify and describe the three parts of the assessment phase.
2. Why
is documentation such an important piece of the helping process?
3. How
is the strengths-based approach used in the assessment phase? Provide an
example.
4. Why
motivational interviewing is considered a valuable interviewing strategy?
5.
Compare structured and unstructured interviews. What are the pros and cons of
each?
6. What
is the definition of confidentiality,
and how does it relate to the assessment phase?
7. When
evaluating a client’s application for services, how does a case manager
determine eligibility?
8.
Explain the concept of listening during the intake interview. Why is it
important for an intake interview to be effective?
9. What
are the five methods of responding? Provide a brief example of each.
10.
Choose an interviewing pitfall. Why can the pitfall hurt the interview?
11. How
would you describe plan development? Why it is important? Provide a brief
example.
12. What
challenges do new case managers have when trying to establish information and
referral systems? How can they meet those challenges?
13. What
are the advantages of a case manager keeping a feedback log?
14.
Describe the halo effect. How can a case manager prevent this from occurring?
15. What
are the differences between an achievement test and an aptitude test?
16. What
is the importance of client input during the planning process?
17. How
can medical exams and medical consultations help a case manager provide
services to a client?
18. What
are the five axes of the DSM-IV-TR®? Briefly describe each Page #157-159 Chapter,
19. What
are the advantages and limitations of a client’s social history report?
20. What
are the five models of mental illness? Provide a brief definition of each.
21. What
is the importance of a referral when coordinating services?
22. How
would you define resource selection?
23. To
work effectively with other professionals, what skills does a case manager
need?
24. How
would you define the roles of a broker and a mobilizer during the referral
process?
25. What
is the importance of monitoring and reviewing services?
26. How
does a case manager evaluate client progress once services have been set into
motion?
27. How
would you describe the four phases of behavior change? (pp. 206–208)
28.
According to the textbook, what are the three roles of a helping professional?
Chapter 11 pg 209-212.
29. Why
is feedback important when evaluating direct services?
30. What
are three strategies case managers can use to determine whether a client is
ready to terminate services?
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